Complaints Handler

Complaints Handler

Sevenoaks, Kent

Salary: Competitive, plus benefits  

Do you want to work for an ambitious and fast growing finance company? Are you confident working under pressure and to tight deadlines?

Role Purpose:

You will be responsible for abiding by the companies processes and procedures to ensure complaints are dealt with professionally and within a timely manner.

Additional Responsibilities:

• Handling both inbound and outbound calls to customers
• Handling each call efficiently and updating records accordingly
• Investigate complaints and managing the process
• Contact customers regularly ensuring they are kept up-to-date at all times
• Liaise with both the customer and partner agencies to ensure an outcome is met
• Present the company in a professional manner at all times

Essential Skills:

• Good negotiation / handling skills
• Excellent verbal and written communication skills
• Ability to comply with company procedures and guidelines
• Experienced in handling complaints and working to deadlines
• Confident working under pressure and maintaining a professional approach at all times

Desirable Skills (though not essential)

• Experience of speaking to customers over the phone
• Previous experience gained in the motor sector
• Accuracy and attention to detail
• Excellent planning and organisational skills

Additional Information

The role will also require you to reliably commute to and from the office on a daily basis. In addition to this, you will need to have a flexible approach to working a 37.5 hour week (8.5 hours per day) as well as 2 weekends in 6 (day off in lieu to make up for them).

If you fit the above skill set and are interested in this role, please forward over a copy of your CV ASAP.

Contact: Katherine Murrell ([email removed])